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NOBLIS IRS COLLABORATIVE
RESEARCH

AI/NLP Omni-Channel Solutions

Noblis and the IRS are partnering to explore the use of advanced chat bots to automate elements of customer and taxpayer services. The Virtual Assistance (VA) chat bot utilizes Artificial Intelligence (AI) and Natural Language Processing (NLP) techniques to identify users' intent and to accurately assist them. The Guided Help tool assists customers in effectively reaching the correct solution article by asking a series of questions and displaying possible answers. These tools allow for users to access the information in the knowledge base through multiple communication channels.

Click here to learn more about collaboration with ERC and IRS

Click here to learn more about collaboration with Census

Virtual Assistant Services

By leveraging the VA chat bot, customers and clients can quickly and effectively get their questions answered with a few clicks. This tool provides assistance based on recognized intents and confidence through AI technologies while ensuring an interactive, personal way for users to get answers. If at any point the need arises to interact with a real agent, our VA will seamlessly escalate the conversation to a agent-assisted channels. Our conversational chatbot VA is available 24/7 - start chatting with our VA today by clicking the chat window below!

Guided Help Services

Our Guided Help tool enables users to reach their solution in a timely manner with a series of questions. Customers have access to the extensive knowledge base by following a simple step-by-step conversational process that guides the customer to the solution. The tool prompts users with additional questions and provides contextual answers until a solution is found. If not, the user can be escalated to a real agent. Getting to the right information with our Guided-Help tool is easy - click here to get started.

CONTACT US

peter.bielawski@noblis.org